Role Responsibilities:
- To liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints/queries
- To be professional, courteous and punctual in all dealings with customers and our external partners
- Ensure all remedial works are monitored and that all relevant work is completed to the required standard within the agreed timescales
- Liaise with customers, suppliers, site managers and sub-contractors to ensure that all associated works are carried out at agreed times
- Ensure all materials and labour required is available prior to starting works.
- Work closely with the Customer Care Manager and Head of Quality to ensure continuation of work
- Liaise with Site Managers, Contracts Managers and Project Directors prior to arranging any meetings with customers for the Customer Care Manager
- Produce all relevant documentation relating to customer care accurately and in a timely manner
- Responsible for updating reporting system/database in a timely and efficient manner to ensure accuracy of customer database
- Maintain an efficient, effective filing system
- Monitor and report to the Customer Care Manager the performance of the sub-contractors
- Report any continually occurring problems encountered by the Customer Care Manager to ensure these can be rectified and the source of the problem identified
- Effectively liaise with management, maintenance supervisor, sub-contractors and suppliers to ensure minimum response times to customer care issues
- Attend end of defects inspections on behalf of the customer care team
- Close out the defects identified and secure retention monies in tandem with Head of Customer Care team
- Attend meeting and take minutes and distribute accordingly
- Attend demonstrations days with clients and consultants
- Formulate Customer Care plans for all projects
- Bold - Be brave, creative, decisive and confident
- Caring - Be respectful, understanding and supportive
- Open - Communicate transparently and deliver with integrity
- Demanding - Challenge ourselves and others to achieve excellence
- Experience of planning, organising and prioritising workload
- Excellent verbal and written communication skills
- Interpersonal skills and a professional attitude to work
- Previous experience within the construction industry
- Competitive salary and benefits package
- Permanent placement