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Customer Care Coordinator

  • Location: Hatfield
  • Salary: £25000 - £28000 per annum
  • Job Type:Permanent

Posted about 2 years ago

  • Sector: Built Environment
  • Contact: Duncan Lowe
  • Contact Email: dlowe@nrl.co.uk
  • Contact Phone: 01483 400 786
  • Start Date: ASAP
  • Expiry Date: 20 February 2022
  • Job Ref: 1039385
NRL are currently recruiting for a Customer Care Coordinator to work with a client of ours on a permanent basis, based in Hatfield.

Role Responsibilities:
  • To liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints/queries
  • To be professional, courteous and punctual in all dealings with customers and our external partners
  • Ensure all remedial works are monitored and that all relevant work is completed to the required standard within the agreed timescales
  • Liaise with customers, suppliers, site managers and sub-contractors to ensure that all associated works are carried out at agreed times
  • Ensure all materials and labour required is available prior to starting works.
  • Work closely with the Customer Care Manager and Head of Quality to ensure continuation of work
  • Liaise with Site Managers, Contracts Managers and Project Directors prior to arranging any meetings with customers for the Customer Care Manager
  • Produce all relevant documentation relating to customer care accurately and in a timely manner
  • Responsible for updating reporting system/database in a timely and efficient manner to ensure accuracy of customer database
  • Maintain an efficient, effective filing system
  • Monitor and report to the Customer Care Manager the performance of the sub-contractors
  • Report any continually occurring problems encountered by the Customer Care Manager to ensure these can be rectified and the source of the problem identified
  • Effectively liaise with management, maintenance supervisor, sub-contractors and suppliers to ensure minimum response times to customer care issues
  • Attend end of defects inspections on behalf of the customer care team
  • Close out the defects identified and secure retention monies in tandem with Head of Customer Care team
  • Attend meeting and take minutes and distribute accordingly
  • Attend demonstrations days with clients and consultants
  • Formulate Customer Care plans for all projects
What you’ll need:
  • Bold - Be brave, creative, decisive and confident
  • Caring - Be respectful, understanding and supportive
  • Open - Communicate transparently and deliver with integrity
  • Demanding - Challenge ourselves and others to achieve excellence
  • Experience of planning, organising and prioritising workload
  • Excellent verbal and written communication skills
  • Interpersonal skills and a professional attitude to work
  • Previous experience within the construction industry
What’s in it for you?
  • Competitive salary and benefits package
  • Permanent placement