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Customer Services Advisor

  • Location: Belfast
  • Salary: negotiable
  • Job Type:Contract

Posted 16 days ago

  • Sector: Oil, Gas and Petrochemical
  • Contact: Laura Smith
  • Contact Email: lsmith@nrl.co.uk
  • Contact Phone: 0191 415 3300
  • Duration: 6 Months
  • Start Date: 2022-02-01
  • Expiry Date: 16 January 2022
  • Job Ref: DaXtra_3795260
NRL are currently recruiting for Customer Service Advisors on a contract position in Belfast.

About the role:
Our client is currently recruiting for enthusiastic Customer Service Advisors in their gas business to join a growing team.
The contact centre is open from 08:30 – 19:00, Monday to Thursday and 08:30 – 16:30 on a Friday, so there’s no weekend work at all!

They have a blended model of working at home and in the office, which provides colleagues with the flexibility and support they require to succeed in this role.
You’ll be in a vibrant working atmosphere and our modern offices are in a city centre location close to shops, restaurants, and a public transport hub.

Working in one of our Customer Service teams, in this role you will:
- answer general enquiry calls from our customers who will have a diverse range of questions and needs
- think on your feet and provide innovative solutions to your customers' requests
- be the voice of the client and an ambassador for our brand
- work on multiple systems at once in a very fast paced environment

Skills & Qualifications
To be considered for this role we are looking for candidates with:
- a passion for excellent customer service
- analytical and reconciliation skills, alongside effective communication skills
- a confident, resilient and articulate nature
- PC skills which allow you to navigate multiple systems

If this role is of interest, please apply today with your most recent CV.