About the role:
- Outstanding customer service, and a passion for helping our internal/external customers achieving quality scores +9.
- Ability to follow procedures and compliance for the creation of accurate deliveries and collections to meet customer expectations achieving ordering errors under 1%.
- Exemplify agreed company competencies when dealing with customers are staff.
- Commercial awareness to identify any potential customers at risk of leaving Air Products that can be linked to the appropriate team to retain.
- Work to anticipate customer needs and ensure customer satisfaction and resolving 95% of calls first time.
- Management of any potential failed orders/deliveries ensuring speedy customer resolution whilst minimising cost implications to the business.
- Timely answering of customer interactions across multiple channels
- 1st time resolution
- Passion to deliver excellent customer service
- Confident and professional telephone manner
- Highly accurate data input
- Friendly and able to communicate at all levels
- Excellent organisation skills
- Good working knowledge of basic computer programmes
- Proven ability to adaptable to change
- Team player
- Excellent problem-solving skills
- Ability to work in a faced paced environment
- Competitive hourly rate
- Opportunity further experience within customer service
- Stable contract duration