Role Responsibilities:
- Ensuring that direct reports are delivering as required
- Ensure correct level of Technical Appointments are in place to delivery services across the region
- Responsible for all PPM programmes to deliver full scope of services within SLA
- Responsible for Additional Works WIP for the sites they are responsible for
- Responsible for Additional Works to be completed on time and on budget
- Responsible for all corrective and reactive works to be correctly recorded within the company’s asset management system
- Responsible to ensure that teams operate in a time/cost effective manner
- Act as escalation for all emergencies
- Ensure that tasks are carried out in a safe manner via completing site audits/visits
- Ensuring that disruption to the client’s premises is kept to a minimum during activities within Scope
- Maintaining good strong relationships with the customer and all internal stakeholders
- Ensure that quality is monitored via completing site audits/visits
- Complete and provide accurate monthly reporting to senior management/client
- Complete and provide accurate daily reporting to senior management/client
- Attend Client meetings as required
- Monitoring and control costs associated with all tasks
- Escalates any major issues appropriately
- Manage the recruitment, retention, motivation and development of the team
- Manages performance of team against clear objectives and expectations
- Ensure all training requirements of the team are met and recorded
- Contributes to budget planning and reviews financial performance against budget
- Other management and operational duties that may be required from time to time
- Provide cover and resilience for services on site
Role Requirements:
- GCSE’s or equivalent – Grade C in English and Maths
- NEBOSH/IOSH – desirable
- Higher National Certificate in Building Studies or equivalent experience
- Scaffold Inspection
- First Aid at Work
- Gas Safety Awareness
- Asbestos Awareness
- Safe Working at Height
- City and Guilds Trade qualification if applicable (Desirable)
- Electrical - 17th edition electrical regulation
- L8 Awareness
- F-Gas Awareness
- Proven experience as a manager in a professional Facilities Management environment - essential
- Sound understanding of the FM industry
- Experience in using CAFM applications
- Previous experience in Finance Processes including PO Management
- Previous role in high end customer services
- Working in a fast pace, high profile, critical environment
- Communicate at all levels with specialists and non-specialists
- Good communication skills, both written and verbal
- Excellent communication and customer service skills
- Good planning and organisation skills and the ability to prioritise own workload efficiently
- Organisation skills, take a proactive approach to work and demonstrate good time management, working to deadlines and adhering to set procedures
- Strong delegation and support skills
- Team player capable for leading and focusing team members to achieve their objectives.
- Strong IT skills (Word, Excel, Outlook, CAFM Systems)
- Good report writing skills
- Hold a full UK Driving licence
- Knowledge of key legislation relating to the delivery of FM services
What’s in it for you:
- Competitive salary and benefits package
- Permanent placement
NRL connects global engineering companies with the right people to help their businesses grow and thrive, connecting organisations and candidates that share the same values and drive to succeed. As we progress your application our team of talented recruiters will be on hand to help you explore the role and answer any questions you have.
We welcome applications from every walk of life, and are committed to driving diversity and inclusion within the industries we support. That’s why our Member Committed to Diversity status with the Association of Professional Staffing Companies is so important to us.