About the role:
The purpose of this role is to deliver the workshop processes that enable vehicles/assets to be efficiently repaired. Working closely to support the workshop Supervisors and as part of a multi-skilled team, Supervisor Support will co-ordinate and expedite activities in the workshop to assist in making the most efficient use of workshop staff, space and parts.
- People
- Liaising with Supervisors to support with administration activities related to workshop delivery.
- Liaising with internal (eg planning, I&RM, Customer Services) and external stakeholders to expedite workshop activities.
- Tools
- System administration – ERP, safety near misses, asset management, quality, Learning Management System (LMS)
- Ensuring work areas remain safety compliant
- Ensuring staff have and comply with PPE requirements
- Process
- Provide administrative support to conduct the following (not exhaustive) list of activities:
- Creating material demands and emergent work (SOPADDs)
- Requesting additional hours for emergent work from MCMO
- Scanning paperwork into DMS
- Focal point for James queries and obtaining responses
- Focal point for MCMO job pack queries and obtaining responses
- Configuration of job packs for Customer Services
- Requesting Call ins/out from Customer Services
- Handling NSRs/EFRs with I&RM
- Returning spares through the 508 process
- Logging and monitoring Cross-servicing/Cannibalisation
- Raising RCAs & RFCs
- Raising and monitoring FM requests
- Provide administrative support to conduct the following (not exhaustive) list of activities:
Essential:
- Educated to Level 2 in National Qualification Framework (NQF) as a minimum (GCSE grade C or above, level 1 National Vocational qualification (NVQ), Level 1 diploma)
- Administration / Customer service expereince (ideally in a workshop environment)
- Full UK driving licence
- Experienced or competent user of ERP system (e.g. Baan, SAP, IFS)
- Competent and experienced user of the Joint Asset Management and Engineering Solutions (JAMES) system
- Long term contract