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Customer Services Operative Jobs in Tyne and Wear

​Customer Services Operative

A Customer Services Operative is responsible for managing client relations, managing enquiries, and resolving issues in a timely and efficient manner. They act as the first point of contact for customers, ensuring that communication flows smoothly between the engineering team and stakeholders.

To succeed as a Customer Services Operative, exceptional communication, problem-solving, and interpersonal skills are essential. Familiarity with customer relationship management (CRM) systems and a strong customer-centric mindset are also crucial. Employers often look for candidates who have previous experience in the engineering sector or a similar industry, as they are more acquainted with the specific needs and expectations of clients within this field.

​Tyne and Wear

Tyne and Wear is a county in North East England. It is made up of several metropolitan boroughs, including Sunderland, Newcastle upon Tyne and South Tyneside, as well as non-metropolitan districts such as Gateshead, North Tyneside and Northumberland.

The engineering sector in Tyne and Wear is an important part of the local economy. It supports around 100,000 jobs and has seen strong growth over the past years, with £2.8bn of investment across the North East.

Tyne and Wear is a major transport hub for the North East, located at the junction of the A1(M), A19, A1 and M62 motorways. Major rail services include Tyne and Wear Metro, East Coast Mainline, Newcastle-Edinburgh rail link, TransPennine Express routes between York, Leeds, Manchester, Liverpool, Sheffield and regular ferries to North Shields.

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