Service Manager

A leading provider of service and lifecycle solutions within the waste‑to‑energy sector is recruiting a Service Manager to support the continued growth of its UK service operation.

This role sits at the intersection of service delivery, customer engagement and business development, supporting high‑value service, retrofit and lifecycle solutions across operational waste‑to‑energy facilities.

It is a permanent, full‑time position offering a strong level of autonomy, hybrid working and UK‑wide travel to sites and customers, with a base of Hinckley, Leicestershire.

What you’ll be doing

• Working closely with senior UK and international stakeholders to identify, develop and convert service opportunities
• Promoting and selling service offerings including service agreements, overhauls, upgrades, spare parts and training
• Managing and motivating the UK service team, ensuring service projects and outages are delivered safely, on time and within budget
• Acting as the commercial and technical interface with customers, planning visits and building long‑term relationships
• Owning service opportunities through the CRM system, including forecasting, reporting and pipeline management
• Independently overseeing assigned service projects, including resource planning and coordination
• Feeding back market intelligence and customer requirements to support product and service development

What we’re looking for

• Degree in Mechanical Engineering, Process Engineering or a related discipline (or equivalent experience)
• Strong background in mechanical or plant engineering within a service, maintenance or lifecycle environment
• Proven experience across both service sales and service delivery
• Confident people leader with solid project and commercial management capability
• Ability to carry out audits and produce clear, professional technical reports
• Safety‑first mindset with a structured, organised approach to work

Why this role stands out

• Influential role combining leadership, autonomy and commercial impact
• Long‑term career opportunity within a stable, sustainability‑focused sector
• High visibility with customers and senior internal stakeholders
• Flexible working model with meaningful exposure to live operational sites

What’s on offer

• Salary: competitive salary plus car allowance
• Annual salary review and bonus scheme
• Pension up to 10% employer contribution
• Private medical and dental insurance
• Life insurance (4x salary) and disability cover

The NRL Group connect global companies with the right people to bring engineering projects to life. Supporting contracting companies with energy transition plans and working with our clients to create a cleaner, greener future.
 
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