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First Line IT Support Technician

  • Location: Reading, RG7 4SA
  • Salary: Dependant on experience
  • Job Type:Contract

Posted 1 day ago

  • Sector: Nuclear
  • Contact: Aaron Barrett
  • Contact Email: aaron.barrett@nrl.co.uk
  • Contact Phone: 01942 323277
  • Duration: 6 months
  • Start Date: 12 June 2025
  • Expiry Date: 13 July 2025
  • Job Ref: V-261343
Support with Purpose. Grow with Impact.

We’re recruiting a Level 1 (L1) Service Desk Support Technician on a six-month contract to join a global ServiceNow team, based at a brand-new, state-of-the-art office in Theale, near Reading. This is your opportunity to be the first point of contact for a global workforce—solving problems, improving user experience, and helping shape the future of IT support.

This is your chance to:
  • Be based in a modern, collaborative office in Theale – supporting users across the globe.
  • Deliver first-class technical support using ServiceNow – and make a real difference to the end-user experience.
  • Get involved in proactive engagement – from virtual “Tech Bar” sessions to drafting “Tech Tuesday” tips and tricks.
  • Work in a fast-paced, customer-focused environment – where your ideas and input are valued.
Your Role: You’ll provide first-line technical support via the ServiceNow ticketing system, resolving issues across hardware, software, networking, and enterprise applications. You’ll manage user accounts, troubleshoot across a range of technologies, and collaborate with L2/L3 teams to ensure a seamless support experience. You’ll also support internal communications and engagement through business relationship initiatives.

You’ll need to bring:
  • Experience in IT support or a similar technical role.
  • Familiarity with ServiceNow or similar ticketing systems.
  • Strong troubleshooting skills across Windows 10/11, M365, networking, and end-user computing.
  • Excellent communication and customer service skills.
  • A proactive mindset with a passion for improving user experience.
  • Willingness to obtain baseline security clearance.
Bonus Points for:
  • Experience with automation, scripting, or low-code/no-code tools (e.g. Power Platform).
  • Knowledge of hybrid environments (on-prem + Azure), Active Directory, SCCM, Intune.
  • Exposure to video conferencing and telephony systems (Teams, Zoom, etc.).
📍 Location: Theale, UK (near Reading)
📅 Contract: 6 months, full-time (Monday to Friday, 40 hours/week)
🔐 Clearance: Willing to obtain baseline security clearance
📢 Reports to: Service Desk Manager

Be the face of IT support in a global organisation.
Apply now and bring your passion for service to a team that values innovation, collaboration, and user experience.






The NRL Group connect global companies with the right people to bring engineering projects to life. Supporting contracting companies with energy transition plans and working with our clients to create a cleaner, greener future.
 
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