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Working with a global leader in engineering, project and programme management within the nuclear industry, NRL are looking to recruit a proactive, customer-focused L1.5 Service Desk Support Technician to deliver exceptional IT support to the global workforce.
This role is based in a state-of-the-art office in Theale, close to Reading on a full-time basis.
As the IT Support Technician, you’ll provide first-line IT support via ServiceNow, troubleshoot technical issues, assist onsite users, and collaborate with global teams. Strong communication, problem-solving skills, and experience with Windows, M365, and networking is essential. Occasional UK travel and a proactive, customer-first mindset is key.
What You’ll Need:
Experience in IT support, providing high-quality technical support and first-class customer service and communication skills
Strong knowledge of Windows 10/11, M365, Active Directory, and networking basics
Familiarity with ServiceNow or similar ticketing systems
Excellent communication and problem-solving skills
Excellent knowledge of service desk processes and functions in support of end-user computing needs
A can-do attitude and team spirit
Ability to work independantly and as part of a team
About NRL
The NRL Group connect global companies with the right people to bring engineering projects to life. Supporting contracting companies with energy transition plans and working with our clients to create a cleaner, greener future.
We welcome applications from every walk of life and are committed to diversity within the industries we support, as a certified Inclusive Recruiter and Armed Forces friendly employer. You can ensure you stay safe when job searching online by visiting the JobsAware website.