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Customer Services Operative Jobs in Birmingham

​Customer Services Operative

A Customer Services Operative is responsible for managing client relations, managing enquiries, and resolving issues in a timely and efficient manner. They act as the first point of contact for customers, ensuring that communication flows smoothly between the engineering team and stakeholders.

To succeed as a Customer Services Operative, exceptional communication, problem-solving, and interpersonal skills are essential. Familiarity with customer relationship management (CRM) systems and a strong customer-centric mindset are also crucial. Employers often look for candidates who have previous experience in the engineering sector or a similar industry, as they are more acquainted with the specific needs and expectations of clients within this field.

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Birmingham

Birmingham is a metropolitan city located in the centre of the West Midlands and is the 2nd largest City in the United Kingdom. Birmingham has an inner-city population of around 1.1 million people and has more canals than Venice. Birmingham is influential in both Art and Music, being home to the internationally acclaimed Birmingham Symphony Orchestra, The Royal Ballet and the Birmingham Repertory Theatre.

Birmingham is one of the fastest growing cities in the world and was host to one of the best Commonwealth Games in 2022. This wide array of industry expertise makes Birmingham a very attractive place to work and has attracted many large businesses such as HSBC to open large offices in the city centre.

The main railway station is Birmingham New Street and is a great transport link to many locations including London, Edinburgh, Glasgow, Wigan and Manchester. Birmingham is served by several of the major motorways, M5, M6, M40 and the M42 making it very accessible for tourists and commuters alike. 

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