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Customer Services Operative Jobs in Grangemouth

​Customer Services Operative

A Customer Services Operative is responsible for managing client relations, managing enquiries, and resolving issues in a timely and efficient manner. They act as the first point of contact for customers, ensuring that communication flows smoothly between the engineering team and stakeholders.

To succeed as a Customer Services Operative, exceptional communication, problem-solving, and interpersonal skills are essential. Familiarity with customer relationship management (CRM) systems and a strong customer-centric mindset are also crucial. Employers often look for candidates who have previous experience in the engineering sector or a similar industry, as they are more acquainted with the specific needs and expectations of clients within this field.

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​Grangemouth

Grangemouth is a port town in central Scotland. It has a population of around 32,000 and lies east of the Forth Bridges on the southern shore of the Firth of Forth. Grangemouth was historically known for its distilling industry until that declined in the late 20th century, to be replaced by chemical production, most notably oil refining and pharmaceuticals.

Grangemouth is home to two major chemical plants and several oil refineries. These industrial sites are some of the most important contributors to Scottish GDP and employment, as well as exporting products to Europe and beyond.

Grangemouth is well connected to the rest of Scotland with many bus routes serving the area. If you are travelling by car, the town is only 20 km from the motorway network and there are plenty of train services from nearby Edinburgh.

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