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Customer Services Operative Jobs in Hartlepool

​Customer Services Operative

A Customer Services Operative is responsible for managing client relations, managing enquiries, and resolving issues in a timely and efficient manner. They act as the first point of contact for customers, ensuring that communication flows smoothly between the engineering team and stakeholders.

To succeed as a Customer Services Operative, exceptional communication, problem-solving, and interpersonal skills are essential. Familiarity with customer relationship management (CRM) systems and a strong customer-centric mindset are also crucial. Employers often look for candidates who have previous experience in the engineering sector or a similar industry, as they are more acquainted with the specific needs and expectations of clients within this field.

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Hartlepool

Hartlepool is a town on the North East coast of England, in County Durham. It lies on the northern bank of the mouth of the River Tees. Hartlepool is a seaside town, famous for its beaches and grand buildings. It has a population of around 90,000 and is home to the Hartlepool United Football Club.

The engineering sector in Hartlepool is diverse and covers a large range of industries. These include aerospace engineering, fabrication and machine maintenance, food and drink manufacturing, energy production, vehicle manufacturing and the offshore gas and oil industry.

Hartlepool has an excellent transport network, the bus service takes you to most places in the town centre, Alnmouth and Newcastle. The train station also provides other services such as access to Durham and Middlesbrough. It is served by the A189 road, which links Newton Aycliffe to the north and Sunderland to the south.

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