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Customer Services Operative Jobs in Newcastle

​Customer Services Operative

A Customer Services Operative is responsible for managing client relations, managing enquiries, and resolving issues in a timely and efficient manner. They act as the first point of contact for customers, ensuring that communication flows smoothly between the engineering team and stakeholders.

To succeed as a Customer Services Operative, exceptional communication, problem-solving, and interpersonal skills are essential. Familiarity with customer relationship management (CRM) systems and a strong customer-centric mindset are also crucial. Employers often look for candidates who have previous experience in the engineering sector or a similar industry, as they are more acquainted with the specific needs and expectations of clients within this field.

​Newcastle

Newcastle Upon Tyne is a city and metropolitan borough in Tyne and Wear, North East England, famous for its castle keep. It is home to 173,000 people. The city is built on the River Tyne, with a coastline of 15 miles that includes sandy beaches, rocky coves and quaint fishing villages. But it’s not just about the coast – Newcastle is also home to fantastic museums, an idyllic riverside setting and the Northumberland National Park.

The engineering sector in Newcastle upon Tyne is thriving due to the convenient location, a large student population, strong research and innovation connections, and availability of great support services.

Transport in and around Newcastle Upon Tyne is plentiful and easy to use. There are many buses all over the city as well as out into surrounding areas such as Gosforth and Jesmond. The Metro has stations in several parts of Newcastle, easily accessed via bus or taxi.

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