.png)
Customer Service Operator’s – Immediate starts
One of our top clients, whoprovides consulting and infrastructure support services, are looking to recruit several Customer Service Operator’s. You will be based at their award-winning customer service centre in Liverpool and provide 24/7 support to our Defence contracts across the UK. Maintaining a fantastic standard of customer service – You will be responsible for being the first point of contact for calls, queries, complaints, property and building management.
About the role:
Answering inbound calls
Assisting the Customer Service Manager with the investigation of high level complaints
Accessing and collating data for sensitive and vulnerable customers and ensuring compliance with the DDA
Managing/maintaining customer relationships/expectations at all levels and ensuring that our customers are informed with accurate and reliable information
Monitoring and recording Customer Questionnaires and ensuring follow up issues on returned questionnaires are dealt with and responses recorded
Administration duties, creating customer information letters, filing/scanning, printing, folding of letters
What you will need:
Previous experience in a customer service-based role is preferable
Professional telephone manner and comfortable with working in a heavily telephone-based role
Ability to work under pressure, think clearly and act decisively
Computer literate for the use of a range of office software, including email, spreadsheets and databases and Microsoft Office
Previous administration experience is desirable
You must be willing to obtain Security Clearance
What’s in it for you?
Competitive hourly rate
Generous holiday entitlement
Onsite parking & restaurant
Weekend shifts available for Students