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Customer Service Operators - IMMEDIATE STARTS

  • Location: Liverpool
  • Salary: £0 - £9.50 per hour
  • Job Type:Contract

Posted about 1 month ago

  • Sector: Non-core sector
  • Contact: Dannielle Riley
  • Contact Email: dannielle.riley@nrl.co.uk
  • Contact Phone: 01942 323277
  • Start Date: ASAP
  • Expiry Date: 02 December 2021
  • Job Ref: 1038354

Customer Service Operator’s – Immediate starts

One of our top clients, whoprovides consulting and infrastructure support services, are looking to recruit several Customer Service Operator’s. You will be based at their award-winning customer service centre in Liverpool and provide 24/7 support to our Defence contracts across the UK. Maintaining a fantastic standard of customer service – You will be responsible for being the first point of contact for calls, queries, complaints, property and building management.

About the role:

  • Answering inbound calls

  • Assisting the Customer Service Manager with the investigation of high level complaints       

  • Accessing and collating data for sensitive and vulnerable customers and ensuring compliance with the DDA    

  • Managing/maintaining customer relationships/expectations at all levels and ensuring that our customers are informed with accurate and reliable information         

  • Monitoring and recording Customer Questionnaires and ensuring follow up issues on returned questionnaires are dealt with and responses recorded       

  • Administration duties, creating customer information letters, filing/scanning, printing, folding of letters           

What you will need:

  • Previous experience in a customer service-based role is preferable

  • Professional telephone manner and comfortable with working in a heavily telephone-based role

  • Ability to work under pressure, think clearly and act decisively  

  • Computer literate for the use of a range of office software, including email, spreadsheets and databases and Microsoft Office

  • Previous administration experience is desirable

  • You must be willing to obtain Security Clearance




What’s in it for you?

  • Competitive hourly rate

  • Generous holiday entitlement

  • Onsite parking & restaurant

  • Weekend shifts available for Students