Location: Woking
Purpose of the Role:
To manage international assignment support activity, compliance, and associated administration for non-UK based contractors. Keeping a constant focus on accuracy, innovation and technical excellence whilst always ensuring high levels of customer service.
Key Responsibilities:
- Lead task allocation within the International Compliance Team to ensure high levels of support to external clients, internal recruitment teams and candidates working in foreign jurisdictions.
- Manage incoming requests from external clients, and give advice on new territories, in-country compliance requirements, legislation, pitfalls etc.
- Manage the on-boarding of international contractors and deliver ongoing care during their placement to ensure compliance and high levels of support.
- Manage contractor audits to ensure compliance across all operating regions.
- Oversee international payroll, contractor pay queries, purchase orders etc.
- Deliver client reports and manage data enquiries
- Support the International Development Director with ad hoc tasks
- Create new, or develop existing, country processes to ensure a high level of readiness to deliver swift turnarounds on client requirements.
- Manage and develop the suite of compliance documentation i.e., candidate on-boarding questionnaires, supplier assessments, country specific guides etc.
- Deliver compliance workshops and training, primarily for internal teams and sometimes for external clients, to upskill recruitment consultants. Workshops & training will cover country specific compliance processes / common pitfalls when placing candidates abroad.
- Responsible for international in-country partners and 2nd tier suppliers, managing due diligence, communications as well as reviewing and monitoring compliance. Also be responsible for managing poor performance or non-delivery of agreed services.
- Oversee legislative changes by territory, flag to the International Director and implement agreed changes into current procedures.
- Responsible for conducting performance reviews of the international compliance team and allocate tasks in line with our company policy and values.
Skills / Experience Required:
- A good understanding of the ‘global mobility’ marketplace
- Good technical and analytical skills
- Verbal and written communication skills at all levels
- Excellent attention to detail and numerical skills
- Relationship management – clients, contractors, and suppliers
- Computer literate – Office 365 product suite
- Solid teamwork ethos
- Strong organisational & time management skills
- Innovative & proactive thinker who embraces change
- Flexible working approach
- Ability to multitask, prioritise duties and work to deadlines
- Effective team leading & coaching skills