Reporting to: International Development Director
Location: Woking
Purpose of the Role:
To manage international assignment support activity, compliance, and associated administration for non-UK based contractors. Keeping a constant focus on accuracy, innovation and technical excellence whilst always ensuring high levels of customer service.
Key Responsibilities:
Lead task allocation within the International Compliance Team to ensure high levels of support to external clients, internal recruitment teams and candidates working in foreign jurisdictions.
Manage incoming requests from external clients, and give advice on new territories, in-country compliance requirements, legislation, pitfalls etc.
Manage the on-boarding of international contractors and deliver ongoing care during their placement to ensure compliance and high levels of support.
Manage contractor audits to ensure compliance across all operating regions.
Oversee international payroll, contractor pay queries, purchase orders etc.
Deliver client reports and manage data enquiries
Support the International Development Director with ad hoc tasks
Create new, or develop existing, country processes to ensure a high level of readiness to deliver swift turnarounds on client requirements.
Manage and develop the suite of compliance documentation i.e., candidate on-boarding questionnaires, supplier assessments, country specific guides etc.
Deliver compliance workshops and training, primarily for internal teams and sometimes for external clients, to upskill recruitment consultants. Workshops & training will cover country specific compliance processes / common pitfalls when placing candidates abroad.
Responsible for international in-country partners and 2nd tier suppliers, managing due diligence, communications as well as reviewing and monitoring compliance. Also be responsible for managing poor performance or non-delivery of agreed services.
Oversee legislative changes by territory, flag to the International Director and implement agreed changes into current procedures.
Responsible for conducting performance reviews of the international compliance team and allocate tasks in line with our company policy and values.
Skills / Experience Required:
A good understanding of the ‘global mobility’ marketplace
Good technical and analytical skills
Verbal and written communication skills at all levels
Excellent attention to detail and numerical skills
Relationship management – clients, contractors, and suppliers
Computer literate – Office 365 product suite
Solid teamwork ethos
Strong organisational & time management skills
Innovative & proactive thinker who embraces change
Flexible working approach
Ability to multitask, prioritise duties and work to deadlines
Effective team leading & coaching skills