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Customer Services Operative Jobs in Durham

​Customer Services Operative

A Customer Services Operative is responsible for managing client relations, managing enquiries, and resolving issues in a timely and efficient manner. They act as the first point of contact for customers, ensuring that communication flows smoothly between the engineering team and stakeholders.

To succeed as a Customer Services Operative, exceptional communication, problem-solving, and interpersonal skills are essential. Familiarity with customer relationship management (CRM) systems and a strong customer-centric mindset are also crucial. Employers often look for candidates who have previous experience in the engineering sector or a similar industry, as they are more acquainted with the specific needs and expectations of clients within this field.

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​Durham

Durham is a cathedral city, the county town of County Durham, in North East England. Durham is one of the country's most beautiful cities and has been at the forefront of historical events for centuries. Durham serves as a central hub for travel in the region and is home to several nationally recognised universities.

The engineering sector in Durham has a huge growth potential. Durham is home to some of the UK's leading companies in engineering, including BT and ST Electronics. These industries have employed over 2,000 people in the last decade.

Durham has several transport options including buses and taxis. There is a railway station in Durham with services running to cities including Newcastle upon Tyne, Edinburgh and London, with onward rail connections to other parts of England.

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