Role Responsibilities:
- Managing the food and beverage provision for functions and events
- Supervising catering and waiting staff at functions
- Recruiting and training permanent and casual staff
- Organising, leading and motivating the team
- Planning staff shifts and rotas; costed rotas against turnover expectation
- Ensuring Health and Safety regulations are strictly observed
- Budgeting and establishing financial targets and forecasts
- Monitoring the quality of the product and service provided
- Keeping financial and administrative records
- Managing the payroll and monitoring spending levels
- Maintaining stock levels and ordering new supplies as required
- Interacting with customers if involved with front of house work
- liaising with suppliers and clients
- Negotiating contracts with customers, assessing their requirements and ensuring they are satisfied with the service delivered
- Ensuring compliance with all fire, licensing, and employment regulations;
- Maximising sales and meeting profit and financial expectations
- Overseeing the management of facilities, e.g. checking event bookings and allocation of resources/staff;
- Planning new promotions and initiatives, and contributing to business development;
- Dealing with staffing and client issues;
- Keeping abreast of trends and developments in the industry, such as menus or trends in consumer tastes
- Strong communication and interpersonal skills
- The ability to think on your feet and take initiative
- Tact and diplomacy; team working skills
- The ability to lead and motivate staff
- Administrative ability and IT literacy
- Numeracy and financial skills in order to manage a budget
- Appreciation of customer expectations and commercial demands
- Stamina and the ability to work under pressure
- A well-organised approach to work
- Flexibility and the ability to solve problems in a pressurised environment
- Customer-facing experience
- Experience in improving service delivery
- Drive and determination to improve standards and profitability
- Competitive salary
- Permanent placement