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Customer Service Advisor

  • Location: Carnforth, LA6 1RJ
  • Salary: £21300 per annum
  • Job Type:Permanent

Posted 17 days ago

  • Sector: Non-core sector
  • Contact: Hannah Crabtree
  • Contact Email: hannah.crabtree@nrl.co.uk
  • Contact Phone: +44 1524 865 555
  • Start Date: 2022-07-17
  • Expiry Date: 17 July 2022
  • Job Ref: 1041579
Customer Service Advisor

Carnforth, Lancashire

 
About the role:

NRL are looking to recruit a Customer Service Advisor for one of our clients who specialises in the manufacturing of bathroom products. This is an established company, who are looking for someone who is passionate about people and enthusiastic about providing excellent customer service.

As Customer Service Advisor your day-to-day responsibilities will include the following duties:

-          Processing customer orders on Sage
-          Answering queries on the status of orders
-          Resolving customer requests and complaints
-          Serve as a liaison between customers and the products department
-          Become an expert in product knowledge

To be successful in this role, the client is looking for an individual who has a professional phone manner, is able to multi-task and has the ability to work well under pressure and produce quality work.

This is a full time, permanent position with the following working hours:

Monday – Thursday: 8:30 – 17:00
Friday: 8:30 – 13:30

 
Experience you need:

For the role of Customer Service Advisor you will need the following experience:

-          Previous experience in Customer Service or a similar customer facing role
-          Proficient IT skills
-          Previous experience in using Sage (Desirable but not essential)

If successful in this role, training on all systems will be provided.

If you are interested, please apply or alternatively please send your CV to hannah.crabtree@nrl.co.uk

About NRL:

NRL connects global engineering companies with the right people to help their businesses grow and thrive, connecting organisations and candidates that share the same values and drive to succeed. As we progress your application our team of talented recruiters will be on hand to help you explore the role and answer any questions you have.

We welcome applications from every walk of life, and are committed to driving diversity and inclusion within the industries we support. That’s why our Member Committed to Diversity status with the Association of Professional Staffing Companies is so important to us.