Key Responsibilities:
- Handling of inbound calls
- Process customer’s orders
- Raise any safety concerns immediately
- Proactively chase and inform of changes
- Complaint handling
- Effective communication with key stakeholders
- Accurate recording of data
- Uphold company values
Essential Skills:
- Customer service
- Telephone Skills
- IT literate
- Professional
- Attention to detail
- Communication
- Teamwork
- Product knowledge
- Time management
Role Profile:
- Customer Service Calls and order entry
- Cash sale management
- Mailbox management
- Daily KPI board statistics
- Order format errors
- New staff training
- Live/OOH Planner cover