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Customer Service Coordinator

  • Location: Colchester
  • Salary: Negotiable
  • Job Type:Contract

Posted 15 days ago

  • Sector: Non-core sector
  • Contact: Victoria Hyland
  • Contact Email: vhyland@nrl.co.uk
  • Contact Phone: 01942 323277
  • Start Date: ASAP
  • Expiry Date: 10 February 2022
  • Job Ref: 1039101
Nrl are recruiting for a Customer Services Coordinator for a 6-month contract based in Colchester. This role has a possibility of going permanent for the right candidate.

Key Responsibilities:
  • Handling of inbound calls
  • Process customer’s orders
  • Raise any safety concerns immediately
  • Proactively chase and inform of changes
  • Complaint handling
  • Effective communication with key stakeholders
  • Accurate recording of data
  • Uphold company values
 
Essential Skills:
  • Customer service
  • Telephone Skills
  • IT literate
  • Professional
  • Attention to detail
  • Communication
  • Teamwork
  • Product knowledge
  • Time management

Role Profile:
  • Customer Service Calls and order entry
  • Cash sale management
  • Mailbox management
  • Daily KPI board statistics
  • Order format errors      
  • New staff training
  • Live/OOH Planner cover