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Customer Service Project Manager

  • Location: Milton Keynes
  • Salary: Competitive
  • Job Type:Contract

Posted 12 days ago

  • Sector: Infrastructure
  • Contact: Tristan Walker
  • Contact Email: twalker@nrl.co.uk
  • Contact Phone: +441483467294
  • Start Date: ASAP
  • Expiry Date: 13 February 2022
  • Job Ref: 1039287
NRL are currently recruiting for a Customer Service Project Manager to work with one of our engineering consultancy clients on a contract basis. The role would be based in Milton Keynes with remote working possible.

The Customer Services Project Manager role involves the management of one large project, or a series of small projects focused on customer services or operations projects.  The role includes 3 core aspects:
  • Project Management – lead cross-functional teams to successfully deliver the outcomes of the project(s). 
  • Communication & Co-ordination – communicate and co-ordinate with other project managers and others impacted by the project to ensure that project interfaces are effectively managed.
  • Assurance/Reporting – monitor performance on behalf of the Enterprise Programme Director and coordinate the reporting activity for the projects that they are accountable for.
About the role:

As Customer Services Project Manager you will have the following responsibilities:
  • Project manage either a large customer services project or a series of small customer services projects from project initiation stage through the project lifecycle to project close-out.
  • Work closely with the “product owner” for the duration of the project to agree and deliver project scope, required outcomes and critical success factors. 
  • Prepare and maintain the Project Management Plan for the projects that you are responsible for.
  • Lead a cross-functional team to deliver the agreed project outcomes in line with time, cost and quality expectations.
  • Ongoing identification of resource requirements to deliver the project and requesting resource from the Enterprise Programme Director in a timely manner to facilitate project delivery to plan.
  • Identify, manage and mitigate risks and issues arising in the project(s) and escalate where required
  • Apply effective change management to project requirements
  • Prepare monthly reports on project performance – including progress on deliverables, cost v value, risks and issues.
  • Present clear and concise information to programme managers / directors when decisions are being sought
  • Manage suppliers and their project teams, where appropriate, ensuring that any EWR obligations are delivered
  • Establish and maintain appropriate, professional and pro-active working relationship with supplier’s project management team
  • Be a role model for EWR Co.’s vision and values, behaving in ways that are in alignment with EWR Co.’s Ways of Working, encouraging and supporting others.
  • Promote equality in the workplace and adopt appropriate behaviour when interacting with colleagues.
What you will need:
  • Demonstrably fair, open and honest, with a strong moral compass.
  • A strong people leader that can bring together a diverse team from a range of professional backgrounds.
  • A self-starter who excels in a fast-paced and changing environment.
  • A persuasive project manager, able to take stakeholders on a journey to help achieve their aims.
  • Comfortable in a politically influenced environment where strategic change may frequently lead to a new approach and a sudden reworking of previous efforts.
  • Intrinsically flexible and relaxed in a role which grows and changes as the project develops, doing whatever is necessary to deliver the desired outcomes.
  • Motivated by helpfully challenging your peers, and being challenged by peers, to achieve better outcomes.
  • A problem solver who is excited by resolving issues at pace.
  • Well versed in, and at ease with, all the basics of project management (APM framework) – including the control of cost, schedule and risk.
  • Proficient in using your analytical skills to develop and deploy incisive mitigations.
  • A passionate supporter of innovation and improvement, who is always searching for better ways to deliver.
  • Motivated by the opportunity to lead disruptive change to the UK infrastructure sector.
  • Motivated to develop and grow professionally as a project leader and/or specialist.
  • A strong enthusiast of a paradigm shift in working practices and project reporting, using technology to empower honesty and accuracy and drive successful delivery and productivity change.
  • Driven to lead a step change in how documentation is used, and how bureaucracy can be drastically cut to aid delivery certainty.
What’s in it for you?
  • Long-term contract opportunity
  • Opportunity to develop skills on a large infrastructure project
  • Competitive hourly rates