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Desk Side Support – Office Relocation Project (London)

  • Location: Brentford, TW8 8AH
  • Salary: PAYE rates
  • Job Type:Contract

Posted about 21 hours ago

  • Sector: Infrastructure
  • Contact: Sophie Andrews
  • Contact Email: Sophie.Andrews@nrl.co.uk
  • Contact Phone: 01942 323277
  • Start Date: 06 July 2025
  • Expiry Date: 06 August 2025
  • Job Ref: V-269941
Location: London (with travel between office sites)
Duration: 6-Months 
Start Date: ASAP
Work Schedule: Monday–Friday, with occasional evenings/weekends during move phases
Rate: Competitive, based on experience

🏢 About the Role: Our client is undertaking a major office relocation project within London and is seeking a skilled Desk Side Support (DSS) professional to join the team. This role is pivotal in ensuring a smooth and efficient transition of all end-user technology and infrastructure. From desktop setups to meeting room AV systems, your expertise will help deliver a seamless experience for all staff during this critical move.

🔧 Key Responsibilities🗂 Pre-Move Planning & Coordination
  • Conduct site assessments and audits of current and new office locations
  • Document hardware, software, and peripheral configurations
  • Collaborate with Facilities, Network, and Infrastructure teams on logistics
  • Participate in planning meetings and contribute technical insights
🖥 Physical Setup & Installation
  • Unbox, install, and cable desktop hardware (monitors, docks, keyboards, etc.)
  • Mount and patch network equipment (switches, access points)
  • Label and test network ports and patch panels
  • Ensure ergonomic and safe equipment placement at desks
📽 Meeting Room & Collaboration Technology
  • Configure and test meeting room AV systems (e.g., Logitech video conferencing)
  • Ensure all AV equipment is installed and functioning correctly
  • Coordinate with AV vendors, fit-out contractors, and internal teams
👨‍💻 User Support & Troubleshooting
  • Provide deskside support during and after the move
  • Assist users with login, access, and peripheral setup
  • Troubleshoot issues with printers, scanners, and shared devices
  • Support mobile device connectivity (Wi-Fi, VPN, etc.)
🛠 Post-Move Support & Stabilization
  • Conduct floor walks to identify and resolve issues
  • Deliver white-glove support to executives and key users
  • Escalate unresolved issues and update asset inventories

✅ Qualifications & Experience
  • Proven experience in IT coordination, ideally in office relocation projects
  • Strong knowledge of IT systems, infrastructure, and networking (LAN/WAN, Wi-Fi)
  • Hands-on experience with desktop support and hardware troubleshooting
  • Excellent communication and interpersonal skills
  • Experience working with third-party IT vendors and contractors
  • Familiarity with IT asset management and inventory tracking
  • Relevant certifications (e.g., CompTIA A+, Network+, ITIL, Microsoft Azure Fundamentals) are a plus

🌟 Additional Skills & Attributes
  • Strong organizational and multitasking abilities
  • Adaptable and calm under pressure in dynamic environments
  • Familiarity with ITIL processes (Incident, Problem, Change Management)
  • Committed to delivering excellent customer service and user training

📍 Work Conditions
  • Based in London with regular travel between current and new office sites
  • Some evening or weekend work may be required during move phases


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