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Desk Side Support – Office Relocation Project (London)

  • Location: Brentford, TW8 8AH
  • Salary: PAYE rates
  • Job Type:Contract

Posted 24 days ago

  • Sector: Infrastructure
  • Contact: Sophie Andrews
  • Contact Email: Sophie.Andrews@nrl.co.uk
  • Contact Phone: 01942 323277
  • Start Date: 06 July 2025
  • Expiry Date: 24 July 2025
  • Job Ref: V-269941

Location: London (with travel between office sites)

Duration: 6-Months 

Start Date: ASAP

Work Schedule: Monday–Friday, with occasional evenings/weekends during move phases

Rate: Competitive, based on experience

About the Role:

Our client is undertaking a major office relocation project within London and is seeking a skilled Desk Side Support (DSS) professional to join the team. This role is pivotal in ensuring a smooth and efficient transition of all end-user technology and infrastructure. From desktop setups to meeting room AV systems, your expertise will help deliver a seamless experience for all staff during this critical move.

Key Responsibilities - Pre-Move Planning & Coordination

  • Conduct site assessments and audits of current and new office locations

  • Document hardware, software, and peripheral configurations

  • Collaborate with Facilities, Network, and Infrastructure teams on logistics

  • Participate in planning meetings and contribute technical insights

Physical Setup & Installation

  • Unbox, install, and cable desktop hardware (monitors, docks, keyboards, etc.)

  • Mount and patch network equipment (switches, access points)

  • Label and test network ports and patch panels

  • Ensure ergonomic and safe equipment placement at desks

Meeting Room & Collaboration Technology

  • Configure and test meeting room AV systems (e.g., Logitech video conferencing)

  • Ensure all AV equipment is installed and functioning correctly

  • Coordinate with AV vendors, fit-out contractors, and internal teams

User Support & Troubleshooting

  • Provide deskside support during and after the move

  • Assist users with login, access, and peripheral setup

  • Troubleshoot issues with printers, scanners, and shared devices

  • Support mobile device connectivity (Wi-Fi, VPN, etc.)

Post-Move Support & Stabilization

  • Conduct floor walks to identify and resolve issues

  • Deliver white-glove support to executives and key users

  • Escalate unresolved issues and update asset inventories


Qualifications & Experience

  • Proven experience in IT coordination, ideally in office relocation projects

  • Strong knowledge of IT systems, infrastructure, and networking (LAN/WAN, Wi-Fi)

  • Hands-on experience with desktop support and hardware troubleshooting

  • Excellent communication and interpersonal skills

  • Experience working with third-party IT vendors and contractors

  • Familiarity with IT asset management and inventory tracking

  • Relevant certifications (e.g., CompTIA A+, Network+, ITIL, Microsoft Azure Fundamentals) are a plus


Additional Skills & Attributes

  • Strong organizational and multitasking abilities

  • Adaptable and calm under pressure in dynamic environments

  • Familiarity with ITIL processes (Incident, Problem, Change Management)

  • Committed to delivering excellent customer service and user training


Work Conditions

  • Based in London with regular travel between current and new office sites

  • Some evening or weekend work may be required during move phases

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About NRL
The NRL Group connect global companies with the right people to bring engineering projects to life. Supporting contracting companies with energy transition plans and working with our clients to create a cleaner, greener future.

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