Role Responsibilities
- Support the Workflow Performance Manager and Management in the coordination, delivery and compliance of FM services
- Subcontractor management
- Some Health & Safety duties and document management
- Service performance audits i.e cleaning
- Raising quotes & breakdowns for chargeable works
- Requesting customer purchase orders
- Raising of quotations to the customer in a timely manner and in a professional form.
- Respond and action emails in a timely manner in a professional form. This includes taking action to tasks which have been requested via email in a timely manner.
- Preparing documents and reports for Management and/or the customer as requested.
- Service records documentation filing in hard copy and electronically
- Support the Helpdesk / Workflow Management with any supporting information they require such as lead time on parts etc and keep informed of all ETA’s so the CAFM (PLANON) system can be subsequently updated.
- Action all supplier and subcontractor quotes in a timely manner.
- Assist in the management of the monthly SLA/KPI sheet.
- Provide regular and professional feedback and updates to the customer as required.
- Attend internal and external meetings as requested by Management.
- Processing / managing deliveries into the Office.
- Carry out any other tasks requested by Management.
- Achieve deadlines.
- To comply fully with the requirements of the Company’s Policies and Procedures.
- To represent the company, its values and standards as laid out in the company handbook in all aspects of duties.
Role Requirements
- Good level of education.
- Microsoft packages to include Word and Excel.
- Good keyboard skills – fast and accurate.
- Good grammar and spelling.
- Confident and professional manner.
- Good interpersonal skill.
- The ability to work well under pressure.
- Excellent organisational skills.
- Facilities Management and services coordination
- General administration ideally in a facilities management environment
- Professional and polite.
- Positive attitude and enjoys a challenge.
- Flexible and highly motivated.
- Must be able to work well under pressure
- Punctual, reliable and trustworthy.
What is in it for you?
- Competitive salary and comprehensive benefits package
- Long contract