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IT Support Technician

  • Location: Wigan, Wigan, England, WN3 6GL
  • Salary: Negotiable
  • Job Type:Permanent

Posted about 1 month ago

  • Sector: Non-core sector
  • Contact: Tim Millbank
  • Contact Email: tmillbank@nrl.co.uk
  • Contact Phone: 01942 323277
  • Start Date: ASAP
  • Expiry Date: 27 July 2021
  • Job Ref: IT-Technician-WIgan
The NRL Group are looking to appoint a customer-centric IT Support Technician, covering 1st and 2nd line. You’ll be joining our IT team as our Group enters an exciting strategic period of growth and expansion. It will be expected that you actively contribute from day one. The IT service desk is responsible for supporting and maintaining NRL’s IT systems and providing efficient desktop support to our colleagues in line with SLAs.

 

Who are NRL?

At NRL, our people play an integral role on major projects across a range of critical sectors including renewable energy, power generation and infrastructure. We’ve provided technical engineering recruitment and contracting services for over 35 years, and our success is down to the individuals in our regional branches and support office teams – working together to drive continuous improvement and innovation.

That’s why it’s important to us that every person is given the opportunity to grow and develop their capability. Our company values of care, openness, integrity, accountability, commerciality and professionalism guide us every day – and have transformed our small family-owned business into a multi-million pound award-winning organisation.

 
Responsibilities:
  • Act as first point of contact for end-user support
  • Managing issues and service requests via the IT Helpdesk
  • Provide advice and direction, in line with IT policy and best practice
  • Investigate, diagnose and resolve software, hardware and network issues
  • Deploy, maintain and troubleshoot Windows, MacOS, iOS and Android devices
  • Support, maintain and troubleshoot Windows and Linux servers
  • Develop, support and maintain Microsoft 365 and Azure solutions
  • Escalate IT issues within the team, where necessary
  • Act as the liaison with third party service and application providers
  • Support the scope and delivery of IT change projects, as guided by Infrastructure Lead
  • Monthly reporting on IT service delivery KPIs
Essential Experience (Minimum 2 years):
  • Active Directory Management
  • Windows 10 / Windows Server 2012R2 – 2019
  • Office 365 (inc. Exchange, Teams and OneDrive) administration
  • Support for Android and iOS devices
  • Network trouble shooting, TCP/IP and general WAN/ LAN/Wi-Fi trouble shooting 
  • Working on technical IT service desk (minimum 3 years)
Desirable Experience:
  • Proven technical ability through relevant, demonstrable, technical qualifications or relevant experience
  • MS - SharePoint administration (highly desirable)
  • Azure cloud administration
  • Management of anti-virus solutions
  • MAC OS / Linux administration
  • Endpoint Manager/Intune/Autopilot administration
What we are looking for:
  • Excellent customer service at every opportunity
  • Strong organisational, time management and prioritisation skills
  • Confident and clear communication in person, over the telephone and in writing
  • The ability to produce clear and accurate documentation
  • Uses initiative to ensure that deadlines and SLAs are met
  • Works within the team and assists others, where required, to achieve a common goal
  • Good listener who is open to ideas and suggestions from others whilst seeking advice and support
  • Demonstrates enterprise by developing their skills and capabilities, thus improving personal and Group performance
  • Demonstrates initiative by proactively suggesting ways to develop processes
 
A wealth of benefits

Just some of the benefits you will be able to access when you join the NRL Group include:
  • 22 days holiday, rising to 25 after 5 years continued service – with the option to purchase additional days each year
  • Competitive pension scheme
  • Health Cash Plan medical expense allowance
  • Hybrid working environment (working from home and office)
  • Working hours flexibility
  • Long service awards
  • Benefits platform including cycle to work scheme, paid charity days and life assurance