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Client Services Manager (Recruitment)

  • Location: Wigan, WN3 6GL
  • Salary: Negotiable
  • Job Type:Permanent

Posted 4 months ago

  • Sector: Non-core sector
  • Contact: Tim Millbank
  • Contact Email: tmillbank@nrl.co.uk
  • Contact Phone: 01942 323277
  • Start Date: ASAP
  • Expiry Date: 20 June 2021
  • Job Ref: 1034695
An exciting opportunity has arisen to join the NRL Group in our awarding winning Workforce Solutions business for a Client Services Manager. This role will be based out of our Wigan Office (although currently home-working due to COVID) with travel to sites across UK and Ireland and is a permanent position.

The Role:
You will be working as part of the team to provide the highest customer satisfaction experience, ensuring the service continues to evolve and meet client demands. You will be working closely with client stakeholders & suppliers to resource plan and deliver recruitment services in the most efficient and effective ways.

Key Responsibilities:
  • Driving improvements to the quality of support we provide to the client and suppliers in recruitment activity and process, whilst improving capability and understanding within the operations team
  • Managing the Ireland client account, developing our understanding of the client, its culture and ethos further increasing our knowledge, understanding and service across the business
  • Supply Chain Management (Ireland and UK)
  • Assist in defining and building the RPO product and providing support with sales capability
  • Assist with bid and tender submissions and management
  • Provide support to the Operations team with technology project enhancements
  • Provide business continuity across the wider team (operations)
  • Support Client Services Director with project work and developing new opportunities
  • Engage with the Clients hiring community to define current and future resource needs, making sure that all information is passed through to the Supply Chain via the Digital Platform

You will need:
  • Prior account management experience in an MSP / RPO environment
  • Must understand the workings of an MSP
  • Strong customer-facing and presenting skills
  • Willingness to travel to client sites on a regular basis (UK and Ireland)

Just some of the benefits you will be able to access when you join the NRL Group include:
  • 22 days holiday, rising to 25 after 5 years continued service – with the option to purchase up to 5 additional days each year
  • Discretionary annual bonus
  • Competitive pension scheme
  • Health Cash Plan medical expense allowance
  • Working hours flexibility
  • Long service awards
  • Benefits platform including cycle to work scheme, paid charity days and life assurance