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Haulage Helpdesk Coordinator

  • Location: Colchester
  • Salary: Negotiable
  • Job Type:Contract

Posted 16 days ago

  • Sector: Non-core sector
  • Contact: Victoria Hyland
  • Contact Email: vhyland@nrl.co.uk
  • Contact Phone: 01942 323277
  • Start Date: 2022-05-03
  • Expiry Date: 02 June 2022
  • Job Ref: 1040925
Nrl are currently recruiting for a  Haulage Helpdesk Coordinator for work based in Colchester until the end of Feb 2023.

About the Role 

● Ensure all Safety, Health and Environmental (SHE) Policies and Procedures are adhered too

● Liaison with Finance, planning, transport and commercial functions to maximise the opportunity for correct payments and reduction of haulier queries.

● Understand and enhance links with production teams to ensure effective and correct payments to hauliers.

● Understand and refer to relevant systems in order to resolve millage/address issues.

● Receive and report on any haulier complaints or defective or returned materials. Contribute to any relevant root cause analysis.

● Monitor and report excessive waiting time.

● Take personal responsibility for the accurate receipt of haulier issues and the recording of these into the haulier query log. Check, correct special rates were appropriate.

● Inform hauliers of all resolved issues by text/phone to stop recurrences of the same issue arising.

 
Purpose of Role

● To drive and plan cost benefits within bulk haulage and internal supply chain whilst maintaining optimum Customer Service, concentrating upon haulage movements.

● The role requires organisational skills to proactively investigate and resolve “live” haulage issues and concerns generated from the haulage desk to prevent ticket blocks and further haulage queries.

● The role is the key contact between Contract Hauliers and Tarmac in the first instance to ensure Haulier concerns and issues are addressed, and the internal ticket process flows efficiently.

 

Key tasks and responsibilities

● Communication skills at differing levels (Senior managers to Hauliers & Drivers)

● Computer literacy skills

● Organisational skills

● Influencing and persuading

● IT and communication systems (Intermediate and above - Excel, Fortek, SAP, Email)

● Planning and organising

 
Key functional competencies

Internal:

● Planners, Internal sales, Complaints Coordinators, Customer Service Coordinators, and Business Admin.

● Transport Managers,

Key stakeholders

External:

● External haulier base as required

● Collect Customers