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Customer Services Operative Jobs in Westfield

​Customer Services Operative

A Customer Services Operative is responsible for managing client relations, managing enquiries, and resolving issues in a timely and efficient manner. They act as the first point of contact for customers, ensuring that communication flows smoothly between the engineering team and stakeholders.

To succeed as a Customer Services Operative, exceptional communication, problem-solving, and interpersonal skills are essential. Familiarity with customer relationship management (CRM) systems and a strong customer-centric mindset are also crucial. Employers often look for candidates who have previous experience in the engineering sector or a similar industry, as they are more acquainted with the specific needs and expectations of clients within this field.

Westfield​

Westfield is a small village in West Lothian, Scotland. It is located just over 6 miles from Edinburgh and around 3.5 miles from Broxburn.

The engineering industry in Westfield has a primary focus on precision engineering and offshore supply chain. At present, there are 110 engineering firms located in West Lothian, employing approximately 1,800 individuals.

Transport in and around Westfield is excellent, with regular bus services running between Glasgow city centre and Edinburgh city centre. The nearest train station is Kirknewton, approximately a 20 minute walk from the centre of Westfield.