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In today’s recruitment landscape, trust and transparency are more important than ever. That’s why at NRL we were proud to celebrate a significant recent milestone: reaching 1,000 temporary contractor reviews on Trustpilot, with an additional 200+ coming from permanent placements and clients. The achievement is more than just a number. It’s a testament to the power of listening, learning, and continuously improving our candidate experience.
The value of feedback in recruitment
Feedback is the cornerstone of any successful relationship, and the recruiter-candidate dynamic is no exception. For temporary contractors who often move between roles, industries, and locations, having a voice in the process is essential. Their insights help us understand what’s working, what’s not, and where improvements can be made.
Here’s why regular feedback is vital:
Building trust and transparency
In an industry where reputation is everything, feedback provides a transparent window into how a recruitment business operates. When candidates share their experiences, either positive or constructive, it helps us make informed decisions on how best to support them going forward. That’s why we’re so pleased that our latest Trustpilot review milestone demonstrates our commitment to openness and accountability.
Improving the candidate journey
Every review is an opportunity to learn. Whether it’s praise for a smooth onboarding process or a suggestion for better communication, feedback helps us refine our approach. Over time, this leads to a more seamless, supportive, and satisfying experience for every contractor.
Empowering candidates
Temporary workers often face unique challenges: short-term contracts, rapid transitions, and varying workplace cultures. By encouraging regular feedback, we allow candidates to share their stories, voice concerns, and feel heard.
Driving continuous improvement
No recruitment process is perfect. But consistent feedback allows issues to be addressed and meaningful changes to be implemented. At NRL, contractor reviews have led to tangible improvements in areas like our onboarding processes, payroll support, and communication frequency.
Enhancing employer branding
In a competitive market, employer branding matters. Positive reviews from real contractors serve as powerful social proof. They show potential candidates and clients that we value people, deliver on promises, and have fostered a culture of respect and professionalism.
What we’ve learned from 1,000 reviews
Reaching 1,000 reviews has given us a wealth of insights into a few recurring themes that have emerged:
Responsiveness matters: Contractors consistently highlight the importance of quick, clear communication, especially when starting a new role or resolving an issue.
A personal touch goes a long way: Many reviews mention specific consultants by name, praising their friendliness, professionalism, and support.
Efficiency is key: From onboarding to timesheet processing, contractors value systems that are simple, fast, and reliable.
These insights have helped us fine-tune processes and reinforce our commitment to delivering a best-in-class experience for every contractor.
How we encourage feedback
Gathering 1,000 reviews doesn’t happen by accident. It requires a proactive, people-first approach:
An invitation for everyone: We invite contractors we’ve placed in a role to leave a review for us on Trustpilot.
Open communication channels: Our consultants regularly check in with contractors, encouraging honest feedback and acting on it quickly.
Recognition and response: Every review we receive on Trustpilot is acknowledged, and constructive feedback is shared internally to drive real improvements.
Our review milestone is a proud moment for NRL, but it’s also a reminder of the responsibility we carry. Every review represents a real person, a real experience, and an opportunity to improve our services for those who come after. Regular candidate feedback isn’t just a box to tick. It’s a vital part of building trust and creating a recruitment experience that puts people first.