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Customer Service Advisor

  • Location: Worcester
  • Salary: Competitive
  • Job Type:Contract

Posted about 1 month ago

  • Sector: Non-core sector
  • Contact: Tristan Walker
  • Contact Email: twalker@nrl.co.uk
  • Contact Phone: +441483302133
  • Start Date: ASAP
  • Expiry Date: 24 January 2021
  • Job Ref: 1034312
NRL are currently recruiting for a Customer Service Advisor / Delivery Support Specialist for work with an industrial gases company based in Worcester on a 6 month contract basis.

About the role:

The role holder will be responsible for managing the customer facing link of the supply chain with the purpose of providing accurate delivery information. you should be a natural problem solver to achieve consistent successful delivery for our clients customers. In addition, you’ll be a real people person, able to give excellent customer service.

The day to day role will involve receiving communication from internal and external customers by phone or e-mail to provide ideal satisfactory resolutions. You’ll also need agility and enjoy variety. Due to the peak of this busy environment, working speedily with a flexible approach will be key.

Hours:

The role will operate on a 37.5 hour week (Monday to Friday with 1 Saturday in 3 being worked, whereby you’ll have a day off in the week)

What you will need:

Good basic standard of education including maths, English and science grade C or above. Due to the requirements on the phone, competency in mathematics is key. In addition you’ll possess a good understanding of IT to the level where working at speed is unhindered.
  • Passion to deliver excellent customer service
  • Multitasking ability
  • Keen eye for detail
  • Confident and professional telephone manner
  • Friendly and able to communicate at all levels
  • Excellent organisation skills
  • God working knowledge of basic computer programmes
  • Proven ability to adaptable to change
  • Team player
  • Ability to work in and enjoy a faced paced environment
What’s in it for you?
  • Competitive hourly rate
  • Stable contract duration
  • Opportunity to develop skillset further