Role Responsibilities:
- To manage the self-delivery of all Air Conditioning & Refrigeration services across the south of the UK, ensuring all available resources work in a collaborative manner
- To be accountable for the financial performance of the contract
- To develop meaningful and sustainable relationships with the Client and related Client organisation
- To ensure mobile personnel manage the contract to the Service Level Agreements (SLAs) as they apply to technical and related services
- To monitor and develop direct reports through training and regular reviews
- To deliver training and corporate briefings
- To ensure that all risks relating to safety, health, environment and quality are effectively managed through the use of risk assessments, PPE, training and company procedures to ensure a safe working environment for both employees and clients
- To review the monthly audit checks demonstrating legislative compliance within scope of service delivery streams and to escalate to the portfolio director as necessary
- To work with the mobile teams in planning, implementing and monitoring the standards of all works relating to the PPM schedule and reactive works
- To work with the operational and support teams to ensure all completion times for planned, corrective and reactive works are correctly logged and recorded within the company’s asset management system
- To establish, operate and maintain procedures for the effective planning, organisation, control, monitor and review of the services
- To review the interface with third party suppliers and sub-contractors
- To drive successful contract negotiations and business improvement initiatives
- To manage any support functions as required to deliver a coherent service
- To maintain commercial understanding of the client contractual deliverables across all services
- To maintain and agree a clear business plan for the appointed contract
- To work with operational management to develop performance measurement and improvement objectives in line with business plan through positive collaboration
- To review contract performance monthly with the account director and agree future plans
- To drive profit improvement through both sales generation and cost saving initiatives in a collaborative manner with the operations teams
- To ensure compliance with all statutory and company procedures across the stakeholder groups
- To set, monitor and control SLAs seeking opportunities to provide added value across the delivery stakeholders
- To understand and meet customer requirements, utilising various feedback mechanisms to enhance service delivery
- To regularly meet with the client to further understand their organisation and requirements
- To develop effective working relationships with operational personnel, business partners, suppliers and sub-contractors to improve operational performance.
What you will need:
- Refrigeration City & Guilds NVQ Level 3 or equivalent
- Formal Electrical Qualification an advantage (City and Guilds)
- Technical background essential
- Previous contract management experience
- Team working experience
- Working knowledge of Microsoft Office, including Word and Outlook
- Experience of using a CAFM system
- Suitable experience and track record in working in Facilities Management
- Suitable knowledge of commercial refrigeration systems and F-gas legislation
What’s in it for you:
- Competitive salary and benefits package
- Permanent placement