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Contact Centre Agent

  • Location: Glasgow, Glasgow City, Scotland
  • Salary: Negotiable
  • Job Type:Permanent

Posted about 1 month ago

  • Sector: Non-core sector
  • Contact: Shaun Lamb
  • Contact Email:
  • Contact Phone: 0141 226 8156
  • Start Date: ASAP
  • Expiry Date: 02 August 2021
  • Job Ref: 1035885
NRL's client based in Glasgow City Centre is looking to recruit a Contact Centre Agent on a permanent basis to join their unique business. 

What you will be doing:

  • We are looking for a hard-working Contact Centre Agent to answer calls for our Business Telephone service customers, and forward these calls or take accurate messages for the purposes of forwarding.
Job Requirements
  • Answering up to 200 calls per day on switchboard in less than 5 rings, being able to put 1-3 calls on hold if necessary.
  • Relaying accurate messages and using initiative to respond to any queries.
  • Greeting visitors coming into the centre and monitoring of meeting room usage times.
  • Working in a high-pressure and fast-paced environment.

Required skills

  • Excellent customer service skills
  • Courteous and friendly manner
  • Front of house/reception experience in previous roles
  • Team player
  • Flexible attitude
  • Pro-active approach, with the ability to work autonomously
  • Able to communicate on all levels including senior management
  • Positive and upbeat attitude
  • A high level of personal integrity
  • A strong work ethic with a passion for exceeding expectations
  • Show respect and appreciation to all
  • Encourage and contribute towards a culture that supports everyone to be the best they can be

Desired Skills

  • Previous switchboard experience
  • Good IT skills with Microsoft applications (Word, Excel)


  • 26 days holidays, plus 7 public/bank holiday
  • Paid for Wednesday lunch
  • Bottled spring water and fruit juices daily
  • Breakout room with Netflix
  • Commercial bonus scheme
  • Annual cost of living salary increase
  • Glasgow City Centre location

Working hours: 8.30am to 5pm or 9am to 5.30pm, Monday to Friday
Basic hours: 37.5 hours