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Location: Syston, Leicester, LE7 1PF
Salary: Competitive
Permanent - Full-time
About the Role: As the Customer Experience Advisor, you’ll be the first point of contact for customers—both domestic and commercial—ensuring they have access to the energy they need. You’ll handle inbound calls and occasionally work on outbound campaigns. No two conversations are the same, and you’ll be empowered to make decisions, solve problems, and provide exceptional support and advice.
You will be working for one of UK’s largest distributors of off-grid energy, with over 40 years of experience delivering reliable solutions to homes and businesses. The company has grown from a 10% market share to over 30%, driven by innovation and strategic acquisitions.
They are leading the way in the energy transition, helping customers move to cleaner, lower-carbon solutions. With a vision to provide 100% renewable energy by 2040, they investing in new technologies and services to support customers on their journey to net zero.
Furthermore, they embrace flexible working and understand that we all have commitments outside work. Who want to work with you to find a working pattern that both allows you a great work/life balance and allows us to provide an excellent service to customers. If you feel that you would benefit from working a different pattern to that advertised, we encourage you to talk to raise about this during the recruitment process. Candidates with different flexibility needs are encouraged to apply.
Key Responsibilities
- Communicate clearly with customers via phone, email, and web chat
- Take ownership of queries and work with internal teams to resolve issues
- Investigate problems and see them through to a successful outcome
- Handle a variety of queries, from deliveries to pricing
- Negotiate with customers where needed
- Manage multiple tasks and priorities effectively
- Ensure accurate system updates and maintain high standards
- Work towards KPIs while delivering exceptional service
- Stay resilient when dealing with challenging situations
- Collaborate with your team and support colleagues when needed
- Strong communication and problem-solving skills
- Ability to manage time and priorities effectively
- Resilience and adaptability in a fast-paced environment
- Customer-focused mindset with a passion for delivering great service
- Be part of a growing, innovative business leading the energy transition
- Opportunities for career development and progression
- Competitive salary
- Hybrid working pattern (2 days in the office, 3 days from home - Once probation is complete)
- ASAP start - on 5th January 2026
- Working Pattern - 3 shift patterns: 1 week of 8am – 4pm / 1 week of 8:30 – 4:30 / 1 week of 9 – 5 & will be required to work 1 Saturday every 4 weeks (this will be paid at time and a half). Bonus of up to £150 per month depending on call volume & quality.
The NRL Group connect global companies with the right people to bring engineering projects to life. Supporting contracting companies with energy transition plans and working with our clients to create a cleaner, greener future.
We welcome applications from every walk of life and are committed to diversity within the industries we support, as a certified Inclusive Recruiter and Armed Forces friendly employer. You can ensure you stay safe when job searching online by visiting the JobsAware website.